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A good starting point is a repeatable conversation: new enquiries that need a quick response, common service questions, or existing leads that need follow-up. We look at the volume, your process and the value of the next step before recommending a build.

Yes. We build around phone, SMS, email, WhatsApp Business and selected social messaging channels. The channels depend on your workflow and the accounts you use. We agree the connections and any channel requirements during scoping.

We start with the tools you already use, such as your CRM, calendar and service software. We check access and technical fit before promising an integration, then include the agreed connections in the build.

We can scope a solution around those requirements. We first review your workflow, data, providers and required controls. For HIPAA, applicable safeguards and business associate agreements must be in place before protected health information is handled. For SOC 2, we review the relevant providers’ reports and what their scope covers. A provider’s assurances do not automatically cover Rekode AI or your whole workflow. The specific arrangement needs to be agreed and verified before launch.

We design the handoff with you. That can mean transferring a call, capturing a callback request, or passing the conversation and key details to the right team. The agent should know the limits of its role.

The agreed running infrastructure and usage allowance, monitoring, conversation review, testing and ongoing improvements. We define those boundaries in your proposal. New workflows, extra channels or higher usage can change the scope.

There is a fixed setup project and a monthly management fee. Pricing depends on the conversation, integrations, channels and expected usage. After discovery and a deeper workflow discussion, we put the scope and price in a proposal.

We build from the information and rules you approve: your services, FAQs, processes and the situations that need your team. We test how the agent uses that information and define what it should do when an answer isn't available.

It depends on the workflow, the systems involved and how quickly the required information and access are ready. After scoping, we agree a delivery plan with testing and a review before launch.

Yes. We run through representative conversations, edge cases and handoffs with you, then test the agreed connections. You review the experience before the agent is put in front of customers.

If there is a fit, we go deeper into the workflow with you. We then prepare the proposed approach, a useful demo or diagram where appropriate, and a clear scope. You review the plan and pricing before committing to the build.