01 / Speed-to-Lead Agent
Catch the enquiry between jobs.
Ask what needs doing, check the location and gather enough context to arrange a callback or an appointment request.
Managed agents / Home services
Keep the work moving. While you're on site.
You can't stop in the middle of every job to answer a new enquiry. Rekode AI gathers the details, handles routine questions and helps arrange the next conversation with your team.
The next job starts here
More time on the job.
Fewer loose ends.
Start with the enquiries your team handles again and again. Give each request enough attention to reach the right person or diary.
02 / Service Response Agent
The small questions add up.
Answer agreed questions about preparation, service areas and appointments. Pass changes and exceptions to your team.
03 / Lead Reactivation Agent
Pick up the unfinished quote.
Reconnect with eligible customers who asked for a quote or postponed a job, and find out whether they still need a hand.
Your service area. Your way of working.
Your team needs the right job details: location, work required, access and a suitable callback time. We agree what to collect and where to send it. Quotes, safety decisions and unusual jobs stay with the people who know the work.
Built for the real world
Ready for
real conversations.
People don’t follow a script. Give your agent the context, connections and boundaries to handle the next question.
Human handoff
A person, when it matters.
Quotes, unusual jobs and safety decisions go to your team, with the location, work requested and useful context already gathered.
Multilingual conversations
Make the first words easier.
Make everyday job requests easier to explain. Languages are chosen and tested for your customers and service area.
Your tools, connected
Fits into your working day.
Connect the agreed job information, service-area rules and scheduling tools your team relies on.
Built around the way you work
You look after the job.
We manage the agent.
Rekode AI builds the enquiry workflow, connects the agreed systems and keeps improving it as your services, coverage and scheduling needs change.
- 01
Know the boundaries
Map service areas, job types, booking rules and what must go directly to a person.
- 02
Test real requests
Try incomplete addresses, different job descriptions and changes to appointment requests.
- 03
Keep details current
Review conversations and maintain the information and handoffs your team relies on.
Before the next job
Before the
first conversation.
Have a specific workflow?
Let’s talk it through.
Can it tell whether we cover a customer's area?
Yes, where we have an agreed, current service-area list. We define how to handle unclear addresses and boundary cases, and send those to your team instead of guessing.
Can it give a quote?
It can gather the details an estimator needs and share approved fixed information where appropriate. Site-specific pricing, diagnoses and quote approval stay with your team unless a tightly defined process is agreed.
Will it book straight into our schedule?
That depends on your scheduling system and rules. We can scope a confirmed booking where the connection supports it, or collect a preferred time for your team to confirm. The customer is told which has happened.
What about urgent or unsafe situations?
We agree an immediate escalation path and the information the agent is allowed to provide. It does not diagnose faults or replace emergency services. Those boundaries are tested before use.
Can it follow up on quotes we already sent?
Yes, for eligible contacts and an agreed reason to follow up. We define timing, the message, how to stop follow-ups and where renewed interest should go.