Speed-to-Lead
Gather travel dates, group size and preferences for your booking team.
More booking opportunities
Help travellers take the next step while their plans are taking shape.
Managed agents / Travel & hospitality
Every good trip starts with a conversation.
Gather travel plans, answer agreed questions and connect guests with your booking team.
A welcoming first conversation
Less back and forth.
More looking forward.
Keep travel dates, preferences and next steps together, from the first enquiry to a useful answer.
Service Response
Answer approved guest questions and route changes to your reservations team.
More time for your guests
Spend less time repeating arrival details and more time welcoming guests.
Lead Reactivation
Revisit eligible trip enquiries and requested updates when plans change.
More value from past enquiries
Bring interested travellers back to your team when they are ready to book.
Built for the real world
Ready for
real conversations.
People don’t follow a script. Give your agent the context, connections and boundaries to handle the next question.
Human handoff
A person, when it matters.
Complex trips, booking changes and special requests reach your people, with the dates, preferences and conversation ready.
Multilingual conversations
Make the first words easier.
Welcome a traveller’s first question in a familiar language. Test the languages and travel information relevant to your guests.
Your tools, connected
Fits into your working day.
Scope connections around your approved travel information, booking requests and guest communication tools.
Built around your guest experience
You make the stay memorable.
We manage the agent.
Rekode AI looks after the enquiry workflow, from the first questions to the right handoff, and helps keep information current through changing seasons.
Book a discovery call- 01
Map the guest journey
Agree booking boundaries, property information, time zones and routes for special requests.
- 02
Test before arrivals
Try date changes, unavailable information, different languages and reservation handoffs.
- 03
Keep information fresh
Review conversations and update the approved details your guests need before, during and after their stay.
Before the journey begins
Before the
first conversation.
Have a specific workflow?
Let’s talk it through.
Can it confirm room or trip availability?
Only through a suitable, agreed source of current availability. Otherwise it gathers the request for your team to check and makes clear that nothing has been reserved.
Can guests change or cancel a booking?
It can explain approved process information and route the request. Changing a reservation requires the right verification, system access and rules; it is not assumed to be part of every build.
What about guests in different time zones?
We define the relevant guest and property time zones, then test dates, arrival windows and time-zone changes. The agent should clarify ambiguous times rather than make an assumption.
Can we offer conversations in other languages?
We choose languages around your guests and test the experience and approved information in each one. Coverage is agreed during scoping rather than promised as a universal language count.
Will it handle special requests?
It can collect the relevant details and pass them to your team. Accessibility arrangements, exceptions and other requests needing confirmation are not treated as automatically approved.