Speed-to-Lead
Gather contact and scheduling details for your practice’s booking team.
More enquiries progressed
Help people reach reception with the details needed for the next step.
Managed agents / Healthcare
More breathing room. For your front desk.
Help with appointments and practice information. Clinical questions stay with your team.
Support around the care you provide
Routine questions.
A considered response.
Give patients a clear next step for administrative requests. Keep clinical decisions with your team.
Service Response
Answer approved practice questions and pass clinical requests to staff.
Time back for reception
Reduce routine phone questions so staff can focus on people at the desk.
Lead Reactivation
Reconnect with eligible people who asked for an administrative follow-up.
Fewer unfinished requests
Help reception close the loop on appointment enquiries already received.
Built for the real world
Ready for
real conversations.
People don’t follow a script. Give your agent the context, connections and boundaries to handle the next question.
Human handoff
A person, when it matters.
Clinical questions go to your staff. Administrative enquiries arrive with the useful context and a clear route to the right person.
Multilingual conversations
Make the first words easier.
Help patients ask administrative questions in a familiar language. Each chosen language and handoff is tested with your practice.
Your tools, connected
Fits into your working day.
Agree the appointment and administrative connections, verification steps and information boundaries with your practice.
Built around your practice
Your staff look after people.
We manage the agent.
Rekode AI builds and manages the administrative workflow with your practice, using explicit information boundaries and tested routes to staff.
Book a discovery call- 01
Define a narrow scope
Agree administrative information, necessary data and clear clinical boundaries.
- 02
Test the handoffs
Review wording and test requests that move beyond administration or need immediate human attention.
- 03
Review and maintain
Keep practice information and contact paths current, with ongoing review of everyday patient enquiries.
A few practice particulars
Before the
first conversation.
Have a specific workflow?
Let’s talk it through.
Does the agent give medical advice?
No. The offering here is practice administration and appointment enquiries. Clinical questions go to your staff. Diagnosis, triage and treatment recommendations are outside this scope.
Can it book directly into our practice system?
That depends on the system, access and practice requirements. We confirm technical fit and booking rules first. A request for reception to confirm may be the appropriate starting point.
Will it ask people about symptoms?
Not as a default administrative intake. We agree the minimum information required for the specific workflow and avoid collecting clinical detail that the task does not need.
What if someone raises an urgent concern?
Your practice defines the escalation wording and contact path. The agent does not assess urgency or replace emergency services. We test how it exits the administrative workflow when a person is needed.
Can our practice review privacy and access requirements first?
Yes. Information handling, system access, notices and provider suitability are scoped before a live build. We do not make blanket compliance claims or assume the same setup fits every practice.