Speed-to-Lead
Understand what the shopper needs and connect them with your store team.
More chances to make a sale
Help interested shoppers take the next step while they are ready to buy.
Managed agents / Retail
A little help. When it matters most.
Help shoppers take the next step with approved answers, useful context and a handoff to your team.
Help at the point of interest
Make the conversation
part of the experience.
From a first product question to a returning customer, give people an easy way to find out what they need next.
Service Response
Answer approved store and collection questions, routing order queries.
More time with shoppers
Free your store team from routine questions to help customers in person.
Lead Reactivation
Reconnect with eligible shoppers about past enquiries or requested updates.
More reasons to return
Turn previous product interest into another conversation with your team.
Built for the real world
Ready for
real conversations.
People don’t follow a script. Give your agent the context, connections and boundaries to handle the next question.
Human handoff
A person, when it matters.
Product advice, exceptions and account-specific requests reach the right store team with the shopper’s question and context.
Multilingual conversations
Make the first words easier.
Give shoppers a familiar way to ask. We test the chosen languages against your approved product and store information.
Your tools, connected
Fits into your working day.
Build around approved product information and store workflows. Live stock or order access is scoped separately.
Built around your customer experience
You know your products.
We manage the agent.
Rekode AI shapes the conversation around your range, policies and people, with ongoing review as the information your customers need changes.
Book a discovery call- 01
Choose the sources
Agree product information, store details, policy wording and account-data boundaries.
- 02
Test the edge cases
Check unavailable information, different locations and requests that need the store team.
- 03
Keep it useful
Review unanswered questions and update the approved information as your business changes.
A few things shoppers might ask
Before the
first conversation.
Have a specific workflow?
Let’s talk it through.
Can it check live stock?
Only if the agreed inventory connection provides reliable, current availability. Otherwise it can gather the product and store details for your team to check. It will not present old catalogue information as live stock.
Will it handle returns or refunds?
It can explain approved policy information and gather the request. Refund decisions, exceptions and account changes stay with your team unless a specific authorised workflow is built and tested.
Does it work for more than one store?
It can, provided each location's details and routing rules are clear. We test that the shopper reaches the correct store and that location-specific information is not mixed up.
Can it answer order questions?
We first agree the systems, verification steps and information it may disclose. Without a suitable connection, it collects an enquiry for the team instead of guessing an order's status.
Do we have to move away from our existing tools?
Usually the starting point is the tools you already use. We check access and technical fit during scoping and agree what can be connected before promising a workflow.