This policy explains how Wilson Global Limited, operating as Rekode AI (we, us, or Rekode AI), handles personal information. We operate in New Zealand and follow the Privacy Act 2020 when it applies.
1. Information we collect
We collect information you choose to provide when you contact us, book a discovery call, or discuss a potential or active engagement. This may include your name, contact details, organisation, role, and information about the business process you want to discuss.
Our website host and technical services may also process basic device and request information, such as an IP address, browser type, requested page, and time of access, to deliver, secure, and maintain the site.
2. Booking and external links
Discovery calls are booked through Cal.com, either within our booking page or on Cal.com directly. Cal.com processes the information you enter and supplies booking information to us. External services apply their own privacy terms.
3. Sarah, our AI assistant, and audio examples
Sarah is an AI assistant provided through ElevenLabs. If you choose to start a chat or call, ElevenLabs and its service providers process your messages and, for calls, microphone audio to generate responses. Voice recording is enabled. Conversations, transcripts, information you share and any files you upload may be stored and made available to Rekode AI for responding to enquiries and reviewing the service. The widget asks you to accept its recording notice before starting; microphone access also requires your browser permission.
ElevenLabs currently has no automatic deletion period configured for this agent. Contact us if you want to request access, correction or deletion. You can instead contact Luke by email or book through Cal.com without speaking to Sarah.
Animated workflows and pre-recorded examples remain illustrative. They do not record you or perform live actions. Booking through Cal.com creates a real discovery-call booking.
4. How we use information
We use personal information only where reasonably needed for the following purposes:
- responding to an enquiry or arranging a meeting
- understanding and scoping a potential engagement
- providing and supporting agreed services
- operating, securing, and improving this website
- meeting legal, accounting, and record-keeping obligations
We do not sell personal information.
5. Service providers and disclosure
We may use trusted providers for website hosting, scheduling, communications, AI processing, telephony, and business operations. They receive only the information reasonably needed to provide their service and may operate outside New Zealand.
We may also disclose information where required by law, where reasonably needed to protect people or systems, or as part of a business transaction with appropriate safeguards.
6. Information used in client systems
Privacy responsibilities for a client AI communication system are defined for that engagement. The client may control caller or customer information, while Rekode AI and approved technology providers process it to deliver and support the agreed workflow. Retention, access, integrations, recording, consent, and caller notices are set for the actual use case and applicable requirements.
7. Cookies, analytics, and technical logs
The site does not run its own advertising trackers. Our launch video uses Vimeo’s embedded player, which may load in the background after the homepage loads, before you scroll to the video. Playback starts muted when the video is in view, subject to your device settings and browser permissions. Vimeo processes playback and device/request information and may use cookies or browser storage to operate the player and provide viewing analytics to Rekode AI. Vimeo applies its own privacy and cookie policies. Decorative animations follow your device’s reduced-motion setting without storing a separate preference. After a successful booking, it keeps a short-lived booking receipt in the current tab to show the confirmation page. The embedded Cal.com and ElevenLabs services may use their own browser storage and technical services, including resources needed to display and operate their interfaces. Essential hosting and security services may still process limited technical information to deliver and protect the website. If our use of analytics or cookies changes materially, we will update this policy and provide any notice required.
8. Storage and security
We use reasonable technical and organisational safeguards. No internet service is completely secure, so absolute security cannot be guaranteed. We retain personal information only for as long as reasonably needed for the purpose collected, an active relationship, or a legal obligation.
9. Your choices and rights
You may ask what personal information we hold about you, request a correction, or ask us to delete information we no longer need to retain. We may need to confirm your identity before completing a request.
10. Contact and complaints
Email info@rekode.ai with a privacy question or request. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
11. Changes to this policy
We may update this policy as the website, services, or legal obligations change. The current version and update date will remain available here.